We offer our customer the choice of Onsite and Remote Support. The offering includes managing business criticalsystems on a 24/7 basis or allows customers to engage OptiSolutions resources on a consulting basis. Our managed services portfolio includes;

Operating system support,

Database management,

Storage management,

Unified communications,

Desktop support,

Application testing and

Capacity planning.

Our Managed Services are categorized into Standard and Premium classes.  These classes are supplemented with Options, which enhances the service classes to Standard Plus and Premium Plus Service.The Standard Service class represents our minimum service configuration and our Premium Service class is our 24/7-service class.

Our Standard Plus Option Service class is a combination of the Standard Service Class and the additional option or number of options that a customer may select. As a guideline to our service classification, the table below illustrates the categorization for Operating system and database administration support.

  • Hosted Emails

    Hosted Emails

    With hosting your mail, we will make sure that your mailing system is secure, reliable and accurate! Plan 1 - Management of Unix/Linux/Windows servers and providing end customer support. - 24/7 trouble tickets handling (including end customers) – 30 minutes response time - 12 hours of server Maintenance/Administration - Troubleshooting Problems - Configure/Manage mail, ftp, www,
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  • Remote Support

    Remote Support

    We offer our customer the choice of Onsite and Remote Support. The offering includes managing business criticalsystems on a 24/7 basis or allows customers to engage OptiSolutions resources on a consulting basis. Our managed services portfolio includes; Operating system support, Database management, Storage management, Unified communications, Desktop support, Application testing
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  • Backup And Solutions

    Backup And Solutions

    Cloud Storage and backup solutions We offer Cloud Storage and Backup solutions. Plan - Management of Unix/Linux/Windows servers. - 12 hours of server Maintenance/Administration - Troubleshooting Problems - Configure/Manage mail, ftp, www, dns, file, database, proxy, directory, new, chat, radius servers & more - 24/7 server & service monitoring - Email & SMS alerts - Server Migration
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